Support

Privacy Policy

Last updated: September 12, 2026

At Kerux, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or purchase products from us.

Information We Collect

When you visit or purchase from our store, we may collect information such as:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number, if provided
  • Payment and transaction information
  • Information about products you purchase
  • Device and browsing information
  • Information you provide when contacting us

Payment information is processed through our payment providers and Shopify. We do not store your complete payment card information on our own servers.

How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Ship your purchases
  • Provide customer support
  • Communicate with you about your orders
  • Improve our website, products, and customer experience
  • Prevent fraud and protect our store
  • Send marketing communications when permitted and when you have chosen to receive them
  • Comply with applicable laws and legal requirements

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand how visitors use our website, and improve our services.

Because Kerux uses Shopify, Shopify and certain third-party services may process information collected through cookies and similar technologies.

Sharing Your Information

We may share your information with service providers that help us operate our business, such as:

  • Shopify and Shopify services
  • Payment processors
  • Shipping and delivery providers
  • Website and analytics providers
  • Customer service and email providers

We only share information when reasonably necessary to provide services, operate our business, comply with legal obligations, or protect our rights.

Data Security

We take reasonable measures to help protect your personal information from unauthorized access, use, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, contact us using the information below.

Children's Privacy

Kerux does not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so that we can review and address the situation.

Third-Party Websites

Our website may contain links to third-party websites or services. Kerux is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please Contact Us.

Terms & Conditions

Last updated: September 12, 2026

Welcome to Kerux. By accessing or using our website, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing from us.

1. About Our Store

Kerux provides products and services through our online store. By using our website, you confirm that you are legally permitted to use the website and enter into purchases where applicable.

2. Products and Pricing

We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate. However, minor differences in product appearance may occur.

Prices and product availability may change at any time without notice.

We reserve the right to correct pricing, description, or availability errors and to cancel an order affected by an obvious error.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to refuse or cancel an order for reasons including product availability, pricing errors, suspected fraud, or other circumstances that may require cancellation.

You are responsible for providing accurate shipping and contact information.

4. Payments

Payments are processed through Shopify and/or third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the payment method provided.

5. Shipping

Shipping times are estimates and may vary depending on destination, carrier delays, weather, holidays, customs, or other circumstances outside our control.

Kerux is not responsible for delays caused by shipping carriers or events beyond our reasonable control.

6. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy. Please review our Return & Refund Policy before making a purchase.

7. Website Use

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, or use the website for unlawful purposes.

We may restrict or terminate access to our website if these Terms are violated.

8. Intellectual Property

All content on the Kerux website, including logos, branding, graphics, text, photographs, and other original materials, belongs to Kerux or its respective owners and may not be copied, reproduced, or used without permission.

9. Product Information

Our products are intended to be used according to their provided instructions.

Product descriptions and information on our website are provided for general informational purposes and should not be considered medical advice.

10. Limitation of Liability

To the extent permitted by applicable law, Kerux will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Shipping Information

We want to get your order to you as quickly as possible! Here's what to expect:

  • Processing Time: 1–3 business days
  • Estimated Delivery: 5–10 business days depending on your location
  • Shipping: Standard shipping FREE, Express shipping $5
  • Ship To: United States
  • Order Tracking: Once your order ships, you'll receive a shipping confirmation email with a tracking link. Click the link to see your delivery status in real time (in transit, out for delivery, delivered, etc.).

Please note that delivery times may vary based on your location and carrier availability.

Return Policy

Your satisfaction is our priority. Here's our return policy:

  • 14-Day Return Window: You have 14 days from the date of delivery to request a return.
  • Unopened Items: Items that are unused and in their original, sealed packaging are eligible for a full refund at no cost to you.
  • Opened Items: Unfortunately, we are unable to accept returns on items that have been opened or used.
  • Condition: Returned items must be in their original packaging with all included accessories (USB charging cable, user manual).

To initiate a return, please contact us within 14 days of receiving your order. Once we receive and inspect the item, your refund will be processed within 3–5 business days.

Have More Questions?

Check out our FAQ page for answers to common questions about our products, usage, and more!